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Southern Water Customers Due A Rebate


Members will have seen the news last year of Southern Water being found in breach of its obligations and ordered to pay fines plus a rebate of £123M to its customers. Since April, existing customers have seen some of that rebate showing on their bill, but if you have sold a property in the area since 2015 you will need to claim a rebate to get your share.

What Was The Ruling? 

In June 2017, water regulator Ofwat started an investigation into possible breaches of licence conditions and the statutory reporting obligations relating to the management and operation of  Southern Water wastewater treatment works.

Southern Water immediately started their own internal review and discovered a problem with sampling processes at some of their sites which meant that  they needed to restate their wastewater performance for the period 2010–17.

In October 2019, Ofwat's investigation resulted in a notice to take enforcement action against Southern Water and one of the outcomes of that action was to order Southern Water to rebate £123M to its customers during the affected period. 

What Do You Need To Do?

If you are still a Southern Water customer you need do nothing, your rebate will show on your bill and each future bill until 2025. This year it is likely to be in the range of £14 for a typical user and the precise amount is based on usage.

If you had a property on which you paid sewerage charges but have sold it, or you sell it before 2025, you will not automatically get the rebate and will need to claim it.   Full details here:  https://making-amends.southernwater.co.uk/former 

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Written & oral information and advice from the Portsmouth & District Private Landlord's Association is given in good faith, but no responsibility whatsoever is accepted by the Association or it's officers for the accuracy of it's information & advice nor shall the Association be held responsible for the consequences of reliance upon such information.

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