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Running this gig has taught me a lot about being a good guest, previously I was always first at the breakfast buffet stuffing plastic bags for a packed lunch, but no more! I have learned what goes into creating a great place and that has taught me appreciation in return.
Be like Bev
I have a repeat guest who we shall call Bev. Bev phones to book direct, she doesn"t quibble about the price and generally engages her brain before asking for help. Bev knows that arriving on a Sunday cuts the cost of her trip, that giving a tip to cleaners (particularly at the beginning of the stay) creates a good relationship which results in her having a better trip and that google works for most things. Bev does not hold a grudge to be vented on a review, she simply picks up the phone and reports anything less than ideal.
Summer season brings out the amateur travellers in their droves. This is how they are identified:
There are also a number of scams around in short term accommodation, like all businesses we are seen as 'fair game" by some people. It is easy to let your guard down as most guests are great, pleasant folk having a good time with enough money to spend. I thought I would give a few examples here:
These are definitely against the rules and redress is possible, but there are also grey areas, irritations and dishonest behaviour that upsets the host.
Summer is a great time, the wheels of business run smoothly and the carefully designed systems pull their weight to make the best possible guest experience with the least possible time spent. A time to relax and even enjoy meeting a few customers. The team are preparing for my absence on holiday next week (woo-hoo!) closely followed by their absence for the rest of August. Testing out remote working practices and the systems that I so enjoy, identifying where the business is stretched and creating capacity to take on more short-let places.
Enjoy your holiday accommodation this Summer, if you read this you know how much effort goes into it so, please, be like Bev!
Written & oral information and advice from the Portsmouth & District Private Landlord's Association is given in good faith, but no responsibility whatsoever is accepted by the Association or it's officers for the accuracy of it's information & advice nor shall the Association be held responsible for the consequences of reliance upon such information.